Last updated 2 September 2026.

Personalised items

Anything we embroider with a name is made for one person and cannot be resold, so personalised items are not returnable if you simply change your mind.

That does not affect your rights when something is wrong on our side. If a personalised item arrives faulty or damaged, or the embroidery does not match what you entered when you ordered, we will replace it or refund it in full.

Please check your spelling before you order. We stitch the name exactly as you type it, so a spelling mistake made at checkout is not something we can undo once it has been sewn.

Items without personalisation

Sleepwear ordered without embroidery can be returned within 14 days of delivery for a full refund, provided it is unworn and still in its original packaging.

Faulty, damaged or incorrect items

If anything arrives faulty, damaged in transit, or is not what you ordered, tell us within 14 days of delivery and send us a photo of the problem. We will replace the item or refund you in full.

How to start a return

Message us on WhatsApp at +971 58 543 9017 or use our contact form, quoting your order number and telling us briefly what is wrong. We will confirm the return address and the next steps before you send anything back.

Return postage is at your own cost.

Refunds

Once we have received the item and checked it, we refund to the original payment method. Card refunds then usually take a further five to ten working days to appear, depending on your bank.

Questions

If you are unsure whether something can be returned, just ask before you order. WhatsApp +971 58 543 9017 or use our contact form.